Who Are We?
CAPS Consulting Limited was established in 2004 to help service organisations identify and capitalise on opportunities to improve customer outcomes, strengthen service effectiveness and work in fundamentally more efficient ways.
We work with in-house staff, customers and partners using a highly participative, engaging and systemic approach and learning environment to challenge accepted norms of performance and working practices, leading to innovative solutions for better performing and more sustainable customer focused service designs.
We help individuals, teams and organisations bring their designs and goals to reality through a structured approach to testing, refining, and embedding new services. We also help organisations confirm that the desired goals for customers, staff and the organisation itself have been delivered and that improved performance is sustainable.
We are active in the private, public and third sectors. A sample of who we work with is included on our Who We Work With? page.
We provide a range of leadership, coaching, facilitation and sector specific skills allowing us to meet the needs of individual client organisations while at the same time fully utilising in-house ideas, talent and capabilities.
(c) 2018 Copyright CAPS Consulting Ltd
CAPS Consulting Limited was established in 2004 to help service organisations identify and capitalise on opportunities to improve customer outcomes, strengthen service effectiveness and work in fundamentally more efficient ways.
We work with in-house staff, customers and partners using a highly participative, engaging and systemic approach and learning environment to challenge accepted norms of performance and working practices, leading to innovative solutions for better performing and more sustainable customer focused service designs.
We help individuals, teams and organisations bring their designs and goals to reality through a structured approach to testing, refining, and embedding new services. We also help organisations confirm that the desired goals for customers, staff and the organisation itself have been delivered and that improved performance is sustainable.
We are active in the private, public and third sectors. A sample of who we work with is included on our Who We Work With? page.
We provide a range of leadership, coaching, facilitation and sector specific skills allowing us to meet the needs of individual client organisations while at the same time fully utilising in-house ideas, talent and capabilities.
(c) 2018 Copyright CAPS Consulting Ltd